1. General Corporate Information
Who operates this website and where are you located?
The website www.etherplaquepost.com is operated by the registered company Conzen Bilderrahmen GmbH. Our administrative headquarters and main logistics center are located in Germany at the following address:
Address: Fichtenstr. 56, 40233, Düsseldorf
Phone: +49211577010
Email: Picture@etherplaquepost.com
2. Payment & Billing Framework
What billing methods do you support?
We accept major international credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support modern digital payment solutions and electronic wallets, including Apple Pay and Google Pay. All transactions are processed via standard, encrypted digital infrastructure to ensure data transmission integrity.
3. Shipping, Logistics, & Tracking
Which regions do you serve and what are the delivery timelines?
We cater directly to retail consumers across Europe and the United States. All physical picture frame orders are dispatched directly from our facility utilizing priority courier services through established international logistics partners, including DHL Priority, FedEx Priority, and UPS Priority. The standard transit window is five (5) to nine (9) business daysfrom the date of dispatch.
How can I monitor my order’s progress?
Our automated communication infrastructure transmits regular milestone tracking alerts to the electronic mail address provided at checkout. You will receive updates at the following intervals:
Dispatch Confirmation: Once your order departs our processing facility.
Carrier Hub Arrival: When the parcel is checked into the logistics transit network.
Local Delivery Phase: When the shipment is assigned to your local regional courier.
What happens if my consignment is delayed beyond the standard timeline?
If an order exceeds the standard estimated transit window, please inform our team via email. We will immediately open a formal inquiry with the designated shipping carrier to track the consignment. Based on the findings and progress of the carrier investigation, we will arrange either a complete financial reimbursement or dispatch a duplicate product replacement.
4. Cancellation, Returns, & Damaged Items
What is your return policy for international buyers?
In absolute compliance with the European Union Consumer Rights Directive and international consumer statutes, buyers within Europe and the United States possess a statutory fourteen (14) day Right of Withdrawal. You are entitled to cancel your purchase contract without providing an explanation within 14 days from the date physical possession of the goods is acquired.
What should I do if my picture frame arrives damaged or flawed?
If an item arrives with structural flaws, imperfections, or transit-related damage, please contact our administrative customer support desk at picture@etherplaquepost.com within your verification period. Please provide clear photographic evidence of the issue. Upon reviewing the visual validation, we will issue a full transaction refund or arrange a replacement shipment. You are not required to return the physically damaged frame components to our facility.