Etherplaquepost is dedicated to providing reliable, transparent, and standardized logistics services to customers in Europe and North America. All physical photo frame orders placed through our official website are managed and shipped directly from our dedicated warehouse in Germany.
1. Dispatch Location & Corporate Identity
All shipments originate from our official operating address. This centralized fulfillment allows our internal team to oversee the inspection, packing, and courier handover stages directly.
Corporate Email: picture@etherplaquepost.com
Address: Fichtenstr. 56, 40233, Düsseldorf
Phone: +49211577010
2. Operational Timelines & Transit Windows
We process and deliver orders according to fixed business structures to maintain accuracy and operational standards.
Order Processing Time: Orders require one (1) to two (2) business days for internal preparation, protective packing, and documentation before being handed over to our logistical partners.
Transit and Delivery Window: Once handed over to the courier, standard international transit to regional destinations across Europe and the United States takes between five (5) to nine (9) business days.
3. Logistical Partners & Automated Milestone Tracking
To support reliable transit, we cooperate exclusively with reputable international priority courier services, including DHL Priority, FedEx Priority, and UPS Priority.
Our system features integrated milestone tracking. Automated notification updates will be transmitted directly to the electronic mail address provided by the customer at checkout during the following key execution phases:
Order Dispatched: Transmitted immediately upon handover to the courier, including your specific tracking reference link.
Carrier Hub Sorting: Transmitted once the package enters the primary regional logistical routing network.
Local Delivery Assignment: Transmitted on the morning the item is assigned for final local delivery to the customer’s destination address.
4. Delayed Consignments & Resolution Framework
While we work closely with our carriers to maintain consistent schedules, unforeseen global logistics variables may occasionally cause adjustments to estimated timelines.
If an order has not arrived within the standard stated transit window, customers are advised to contact our administrative support desk at picture@etherplaquepost.com. Upon notification, our team will instantly initiate a formal tracking investigation with the respective carrier. Following the official verification stages or conclusion of the carrier inquiry, we will arrange either a complete financial reimbursement of the purchase transaction or dispatch a complimentary product replacement, depending on the specific factual circumstances of the delay.